Citizens Advice Scotland is concerned that a digital by default approach to welfare benefits could exclude some of the most vulnerable and marginalised members of society from accessing the very services they rely upon.While its comments are directed to HMG, the move by the Scottish Government to the same approach, may raise similar issues.
In this report, we detail evidence from citizens advice bureaux that shows how people are already being denied benefits to which they are entitled and having benefits taken away from them because they cannot access or use the internet.
Wednesday, February 20, 2013
Scotland - Consumer Advice expresses concerns about access to government services for those non-users of the Internet
Citizens Advice Scotland (see press release) states: