Overall, the total volume of complaints made to Ofcom continued to fall during the last quarter of 2012 – the sixth consecutive quarter of decline.Landline telephone complaints per 1,000 customers, October 2010 – December 2012TalkTalk complaints continued to fall quarter on quarter, although they remain at almost double the industry average, with consumers mainly complaining about service faults and customer service issues.
Fixed broadband complaints per 1,000 customers, October 2010 – December 2012
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