The European Commission has published a
Report on an individual-centric Digital Agenda for Europe:
This paper reports on actions already taken and initiatives planned to enhance the individuals dimension of the Digital Agenda for Europe (DAE). For this purpose, individual end-users are defined as individuals in their dimension of human beings, citizens and consumers. The report presents five lines of action to enhance the DAE's individuals dimension.
Five lines of action were proposed to enhance the DAE's individuals dimension:
- Emphasising that the DAE includes three objectives aiming at empowering individual
end-users: serving individuals, enabling individuals and protecting individuals.
- Better explaining the DAE's Key Performance Targets that affect individual end-users and
if necessary adapting them.
- Adding new indicators relevant for individual end-users concerning e.g. accessibility,
socio-economic integration, employability, educational and training records, cross-border
e-services, sustainability, individual well-being and end-users' satisfaction with
eCommerce and ICT services.
- Involving individual end-users at all key stages where their input could be relevant for the
determination of priorities, both for research and regulatory policy.
- Developing new forms of interaction with individual end-users, using in particular the
possibilities opened up by the Internet.
It identifies a number of new indicators:
- Percentage of internet users knowing the maximum download speed in their contract
- Among those, percentage of users agreeing that the effective download speed matches
their contract
- Percentage of internet users experiencing difficulties accessing online content and
applications due to insufficient speed or capacity
- Percentage of internet users willing to pay more for a faster Internet connection
- attitude towards switching bundle providers : percentage of inertial users
- attitude towards switching bundle providers : percentage of hindered switcher users
- attitude towards switching bundle providers : percentage of active switcher users
- mobile phone users limiting their calls because of concern over
communication charges
- mobile Internet users limiting their use of mobile Internet because of concern
over charges
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